MyAgentFlow · a product of dun4u Services LLC · EIN 42-2166983
Effective Date: April 14, 2026 · Last Updated: May 29, 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Subscriber," "User," or "you") and dun4u Services LLC ("dun4u," "we," "us," or "our"), a Maryland limited liability company that operates MyAgentFlow ("MyAgentFlow," "the Service," or "the Platform") at https://myagentflow.app. By accessing or using the Service, creating an account, or activating a paid subscription, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.
If you are using the Service on behalf of a brokerage, team, or other legal entity, you represent that you have the authority to bind that entity to these Terms. By creating an account you also represent that you are at least 18 years of age and have the legal capacity to enter into binding contracts.
MyAgentFlow is a SaaS platform built for real estate professionals. It provides AI-powered landing pages, lead capture, lead scoring, drip campaigns, monthly newsletters, holiday and birthday email automation, AI-generated lead magnets and social posts, a 24/7 conversational chatbot, custom domain registration and hosting, and related marketing automation features.
MyAgentFlow is one product line of dun4u Services LLC. Other dun4u services (custom AI consulting, voice agents, etc.) are governed by separate agreements and are not within the scope of these Terms.
We reserve the right to modify, add, or discontinue features at any time. Material reductions in functionality will be communicated via email or in-app notice.
To use the Service you must create an account and provide accurate, current, and complete information. You agree to keep that information up to date, maintain the confidentiality of your credentials, and accept responsibility for all activity that occurs under your account.
You agree to notify us immediately at legal@myagentflow.app of any unauthorized access or suspected breach of your account.
4.1 Free Trial. New accounts receive a 7-day free trial with full access. At the end of the trial, your account is paused unless you activate a paid subscription. Prior trial users may not be entitled to additional trial periods.
4.2 Subscription Plans & Billing Frequency. Paid subscriptions are billed in U.S. dollars on either a monthly or annual cadence at your choice; the cadence is selected at checkout and may be changed thereafter from Settings → Plan & Billing, with Stripe pro-rating any unused portion against the new cadence. Annual subscriptions are billed once per year at a discounted effective monthly rate compared to month-to-month billing; the exact discount is displayed on the pricing page and confirmed at checkout. We may change pricing for future billing periods with at least thirty (30) days' notice via email. Founding-member rate-lock. Subscribers who activate a paid plan during the founding-member period (announced on the pricing page) retain their then-current subscription price for the lifetime of an uninterrupted subscription, even if list prices rise. Cancellation followed by resubscription forfeits the locked rate.
4.3 Activation Timing. If you activate a paid plan more than 48 hours before your trial ends, your card is not charged until the trial-end date and your monthly billing day is anchored to that date. If you activate within the last 48 hours of your trial, your card is charged immediately (Stripe's API does not permit trial-end charges scheduled less than 48 hours in the future); we then re-anchor your monthly billing cycle to the day-of-month your trial would have ended so no time is lost.
4.4 Failed Payments. If a recurring payment fails, we will notify you by email and provide a grace period of up to 7 days to update your payment method before the account is paused. After repeated failure your subscription may be cancelled.
4.5 Cancellation. You may cancel at any time from Settings → Plan & Billing. Access continues through the end of the current paid billing period; we do not pro-rate partial months.
4.6 Refunds. All fees — including subscription fees, AI credit top-ups, chatbot message top-ups, and domain registration fees — are non-refundable except as required by applicable law. Annual subscriptions are billed in full at the start of the twelve-month term and are non-refundable for mid-term cancellation; service continues through the end of the paid annual period. Partial-month or partial-year refunds are not issued. If you believe an error has been made in billing, contact billing@myagentflow.app within thirty (30) days of the invoice date.
4.7 Taxes. You are responsible for all applicable taxes, levies, or duties imposed by taxing authorities arising from your use of the Service, excluding taxes based solely on dun4u's net income.
4.8 AI Credits. Each paid plan includes a monthly allotment of AI credits that reset on your billing-cycle anniversary. Per-action credit costs and the current monthly allotment are listed on the pricing page and in Settings → My Usage. Credits do not roll over from one billing period to the next. Additional credit top-up bundles may be purchased at the prices shown in-app; top-up credits also do not roll over and follow the same monthly-reset rule. Both included and purchased credits are non-refundable per Section 4.6. The Service may also rate-limit credit-burning actions per hour or per day to prevent runaway charges; those limits are operational, not contractual, and may change without notice.
4.9 Visitor Chatbot Allowance. If you publish a home page or landing page with the AI chatbot enabled, each paid plan includes a monthly allowance of visitor-chatbot messages (the AI assistant that responds to your site visitors). The current allowance is listed on the pricing page. When the allowance is consumed, the chatbot falls back to a lead-capture form for the remainder of the calendar month so visitors can still leave their contact information. Additional capacity is available via two product paths: (a) one-time top-ups in fixed bundles added to the current month's allowance only (do not roll over to the next month), and (b) recurring monthly add-ons in fixed tiers (currently +500 messages/month and +1500 messages/month) that bill as a separate Stripe subscription on the same payment method and renew until cancelled from Settings → Plan & Billing. Both one-time top-ups and recurring add-ons are non-refundable per Section 4.6; cancelling a recurring add-on stops the next monthly charge but does not prorate the current cycle.
4.10 Referral Program ("Refer & Earn"). When another agent signs up for MyAgentFlow through your unique referral link AND subsequently activates a paid subscription, the Service credits your account with a fixed number of free days on your next paid subscription cycle (currently thirty (30) days per qualifying referral, displayed in Settings → Refer & Earn). The referred agent receives a fixed bonus added to their free trial (currently seven (7) bonus days). Free days are credited only when the referred agent's first subscription invoice is successfully paid in full; trial signups that do not convert produce no credit. The annual cap on referral-earned free days is 360 (twelve months); referrals beyond the cap still mark as converted but produce no additional free days. Free days are applied as Stripe subscription credits on the referrer's next billing cycle; they have no cash value, are non-refundable, non-transferable, may not be combined with other promotional credits, and expire if the referrer's account is cancelled or terminated. We reserve the right to (a) refuse or reverse credits where we determine in good faith that referral activity is fraudulent, abusive, automated, or otherwise inconsistent with the spirit of the program (including self-referrals, paid promotion of the referral link in contexts the referee does not genuinely consent to, or trial-cycling schemes); (b) modify, suspend, or terminate the referral program at any time with thirty (30) days' notice for prospective changes that affect outstanding credits; and (c) immediately terminate any account that materially abuses the program. Reward parameters listed in this section may be adjusted via update to Settings → Refer & Earn; the values shown in-app at the time a referral converts govern that referral.
Domain registration is not included in your MyAgentFlow subscription. Domain registration and renewal fees are a separate, optional purchase made through our integrated registrar partner (Cloudflare Registrar). Typical pricing is approximately $15–$50 per year depending on the top-level domain (e.g. .com is on the low end; .realtor, .ai, and other specialty TLDs are higher); premium domains may cost more. The price you see in-app includes our service fee for the in-app search and one-click purchase, DNS configuration, and automated SSL provisioning. You may also use the Service on a free MyAgentFlow-hosted URL without purchasing a domain.
If your account includes domain registration, DNS configuration, landing-page hosting, or related services, those services are provided subject to these Terms and the rules of the underlying registrar, hosting, DNS, payment processor, and platform providers we use.
Availability. Domain names are subject to availability and registrar rules. We do not guarantee that any requested domain name will be available, registerable, renewable, transferable, or free from third-party claims. You are responsible for selecting lawful domain names and content that do not infringe trademark, publicity, privacy, or intellectual-property rights of third parties.
Fees and renewal. Domains and any associated registrar, hosting, or platform fees remain subject to full payment of all setup, subscription, usage, and renewal charges. We may suspend access, withhold transfer, or decline further service for unpaid balances to the extent permitted by law.
Your responsibility. You are responsible for maintaining current billing and contact information for any domain or third-party service account assigned or transferred to you. We are not responsible for domain expiration, loss, downtime, transfer lock, DNS interruption, registrar action, or third-party service suspension caused by expired payment methods, inaccurate contact information, delayed approvals, registrar policies, or actions outside our reasonable control.
You agree that you are solely responsible for:
You agree not to use the Service to:
We reserve the right to immediately suspend or terminate access to the Service for any violation of this policy, without liability to you.
The Service uses AI to generate text, images, and other content. You acknowledge that AI-generated content may not always be accurate and that you are solely responsible for reviewing all content before publishing or distributing it. You must ensure compliance with all applicable real estate, MLS, brokerage, advertising, and fair-housing laws and guidelines.
AI-generated images. All AI-generated images are illustrative only and may not depict real properties, people, or locations. You agree not to use AI-generated images to represent specific homes, listings, or individuals, and to ensure that any image you publish complies with MLS rules, brokerage policies, and fair-housing requirements (including the avoidance of human models in any context that could imply a protected-class preference).
Third-party stock photography. Some images surfaced by the Service — including newsletter section photos and lead-magnet section banners — are sourced from Unsplash contributors under the Unsplash License. These photos are real photographs, not AI-generated, and are provided by third-party photographers. Unsplash photos are free to use commercially and personally without attribution under their license, but we retain photographer credit metadata where available. By using these images you agree to comply with the Unsplash License terms (no resale of photos as stand-alone files; no implying endorsement by the depicted people or photographers). MyAgentFlow makes no warranty regarding the suitability of any third-party photo for your specific use and is not responsible for content choices made by Unsplash contributors.
AI credits are non-refundable. Credits consumed by any AI generation — including text, images, lead magnets, and campaign content — are non-refundable, regardless of whether you choose to use the resulting output. AI generation results are inherently variable and we make no guarantee as to quality, suitability, or fitness for any particular purpose.
9.1 Our IP. MyAgentFlow and its licensors retain all right, title, and interest in and to the Service, including all underlying AI models, software, algorithms, interfaces, documentation, designs, and related materials (collectively, "MyAgentFlow IP"). These Terms do not grant you any ownership rights in MyAgentFlow IP. Your use of the Service constitutes a limited, non-exclusive, non-transferable license to access and use the Service solely for your internal business purposes during the term of your subscription.
9.2 Your Content. You retain all ownership rights in the data, content, photos, and materials you upload to or generate using the Service ("Your Content"). You grant MyAgentFlow a limited, non-exclusive license to host, store, process, transmit, and display Your Content solely to the extent necessary to provide and improve the Service for you. MyAgentFlow will not use Your Content to train general-purpose AI models without your explicit consent.
9.3 Output and Deliverables. To the extent permitted by applicable law, AI-generated outputs created for you under a paid subscription are assigned to you upon receipt of full payment. We retain the right to use de-identified, aggregated learnings from your usage to improve the Service.
9.4 Feedback. If you provide suggestions, feedback, or ideas regarding the Service, you grant MyAgentFlow a perpetual, irrevocable, royalty-free license to use such feedback without restriction and without any obligation to compensate you.
Each party may have access to confidential information of the other party in connection with the Service ("Confidential Information"). Each party agrees to: (a) hold the other party's Confidential Information in strict confidence; (b) not disclose Confidential Information to third parties without prior written consent; and (c) use Confidential Information solely to fulfill obligations under these Terms.
This obligation does not apply to information that is or becomes publicly available through no fault of the receiving party, was independently developed by the receiving party, or is required to be disclosed by law or court order (provided prompt notice is given to the other party where legally permitted).
Our collection and use of personal information is governed by our Privacy Policy. You are responsible for ensuring your use of the Service complies with all applicable privacy and data-protection laws, including obtaining any required consents from individuals whose data is processed through the Service.
If a Data Processing Agreement ("DPA") is required under applicable law (e.g., GDPR), the parties will execute a separate DPA that supplements these Terms.
The Service integrates with Facebook, Instagram, LinkedIn, Stripe, SendGrid, Gmail / Google Workspace, Microsoft 365 / Outlook, OpenAI, and Cloudflare, among others. Your use of these integrations is subject to those parties' terms. We do not control and are not responsible for the availability, accuracy, or terms of third-party services. If a third-party service becomes unavailable or changes its terms in a way that materially affects the Service, we will work in good faith to identify a suitable alternative but do not guarantee uninterrupted functionality.
Connected mailboxes (Google & Microsoft OAuth). If you authorize MyAgentFlow to connect to your Gmail or Microsoft 365 mailbox, you grant us permission to (a) send campaign and transactional emails on your behalf from the connected address, (b) match inbound replies to the originating campaign so automated follow-ups stop, and (c) store the refresh token required to perform these actions. You represent that you are authorized to grant such access for the mailbox you connect. You may revoke this authorization at any time from Settings → Email Accounts or from your Google / Microsoft account security page. MyAgentFlow's use of data received via Google APIs complies with the Google API Services User Data Policy, including the Limited Use requirements; equivalent principles are applied to Microsoft Graph data. See our Privacy Policy Section 7 for the full disclosure of scopes, purposes, retention, and prohibited uses.
Your obligations when sending through a connected mailbox. You are solely responsible for the content of every message sent through the Service, for obtaining any necessary consent from recipients, and for compliance with all applicable anti-spam and electronic-communications laws (including CAN-SPAM, CASL, GDPR, and the e-Privacy Directive). You must honor unsubscribe requests and must not use the Service to send unsolicited bulk email, deceptive content, or messages that violate Google's or Microsoft's sender policies.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.
AI-generated content, outputs, and recommendations are provided for informational and automation purposes only. We do not guarantee the accuracy, completeness, or suitability of any AI-generated output. You are solely responsible for reviewing, validating, and acting upon any AI-generated content before relying on it.
MyAgentFlow does not guarantee any specific business outcome, lead volume, sales result, search ranking, advertising performance, domain availability, uninterrupted website availability, or regulatory approval from use of the Service.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL dun4u SERVICES LLC, ITS MEMBERS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, EVEN IF dun4u HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE EXCEED THE AMOUNT YOU PAID TO dun4u SERVICES LLC FOR THE MYAGENTFLOW SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you in full.
You agree to indemnify, defend, and hold harmless dun4u Services LLC and its members, officers, employees, agents, affiliates, and licensors from and against any claims, liabilities, damages, judgments, awards, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) Your Content; or (e) your interactions with your leads, customers, or end users through the Service.
16.1 Term. These Terms remain in effect for as long as you maintain an account or active subscription with MyAgentFlow.
16.2 Termination by You. You may cancel your subscription at any time from Settings → Plan & Billing; access continues through the end of the current paid period.
16.3 Termination by Us. We may suspend or terminate your access to the Service immediately upon written notice if you: (a) materially breach these Terms and fail to cure such breach within ten (10) days of notice; (b) become insolvent or file for bankruptcy; or (c) engage in conduct that we reasonably believe may harm dun4u Services LLC, its users, or third parties.
16.4 Subscription Freeze. When your subscription ends — whether through cancellation, an unconverted trial, or extended non-payment — your account enters a 30-day frozen state during which:
16.5 Reminder & Deletion Schedule. If you do not reactivate, we will send reminder emails at days 7, 20, and 25 of the freeze. On day 30, your personal data, contacts, and content are scheduled for permanent deletion. Final deletion completes on day 45. Records that may survive deletion for legal, security, and operational reasons are described in Privacy Policy § 9.3.
16.6 Custom Domain Continuity. Domain registration is a separate product from your SaaS subscription. If you registered a custom domain through us, the domain remains yours regardless of subscription status. You may transfer the domain to another registrar at any time using an auth code we provide upon request to support@myagentflow.app. Annual domain renewals are billed independently from your SaaS subscription.
16.7 Effect of Termination. Upon final termination after the freeze and deletion windows expire, your right to access and use the Service ceases. Provisions that by their nature should survive termination — including intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, and dispute resolution — will survive.
17.1 Informal Resolution. Before initiating formal proceedings, both parties agree to first attempt to resolve any dispute informally by contacting legal@myagentflow.app with a written description of the dispute and the relief sought. The parties will negotiate in good faith for a period of thirty (30) days before pursuing formal remedies.
17.2 Binding Arbitration. If the dispute is not resolved informally, it shall be finally settled by binding arbitration administered under the rules of the American Arbitration Association (AAA) then in effect, with one arbitrator. The arbitration shall take place in the State of Maryland, or by remote proceedings if mutually agreed. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
17.3 Class Action Waiver. YOU AND dun4u AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. The arbitrator may not consolidate more than one person's claims or preside over any form of representative or class proceeding.
17.4 Exceptions. Nothing in this section prevents either party from seeking injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm, including claims related to intellectual property or confidentiality.
These Terms and any disputes arising out of or related to them are governed by the laws of the State of Maryland, without regard to its conflict-of-laws principles. Subject to the arbitration provision above, you consent to the exclusive jurisdiction of the state and federal courts located in Maryland for any matters not subject to arbitration.
19.1 Entire Agreement. These Terms, together with the Privacy Policy and any applicable order or checkout confirmation, constitute the entire agreement between you and dun4u with respect to the Service and supersede all prior or contemporaneous agreements, representations, or understandings.
19.2 Amendments. We reserve the right to modify these Terms at any time. We will notify you of material changes by updating the "Last Updated" date and, where appropriate, by sending notice to your registered email or showing an in-app notice. Continued use of the Service after the effective date of any change constitutes acceptance.
19.3 Severability. If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
19.4 Waiver. No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision shall not constitute a waiver of that right or provision.
19.5 Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets, with notice to you.
19.6 Force Majeure. Neither party shall be liable for delays or failures in performance resulting from causes beyond that party's reasonable control, including acts of God, natural disasters, internet or cloud-provider outages, government actions, pandemics, or third-party service disruptions.
19.7 Notices. Legal notices to dun4u must be sent in writing to legal@myagentflow.app. Notices to you will be sent to the email address associated with your account.
dun4u Services LLC is committed to giving back. Each December, dun4u Services LLC donates 5% of annual net profits to one non-profit organization selected at our sole discretion for that year. The selected recipient may include a faith-based organization, a community non-profit, or another charitable cause; no political organizations or campaigns are eligible. The program applies only when net profits are generated in a given calendar year — if there are no net profits, no donation is required.
Paying MyAgentFlow subscribers contribute to the revenue that makes this program possible — we're grateful for your support. This program does not create any contractual obligation, entitlement, or tax benefit for subscribers, and the choice of recipient is at dun4u Services LLC's sole discretion and may change from year to year.
This section governs the SMS (text message) communications feature of the Service, including the obligations Client (the licensed real estate agent using the Service) must meet before sending any SMS through the platform and the rights granted to consumers who receive those messages.
21.1 Carrier and registration. SMS messages sent through the Service are delivered by Twilio, Inc. acting as our messaging carrier under the A2P 10DLC compliance framework administered by The Campaign Registry. dun4u Services LLC is the registered brand. Each campaign use case is independently vetted before messages can be sent. Carriers may filter, throttle, or block messages at their discretion, and are not liable for delayed or undelivered messages.
21.2 Consent is required before sending. Client warrants that, before sending any SMS through the Service to any recipient, Client has obtained the recipient's express written consent to receive SMS messages from Client at the specific phone number to which the message is being sent. Express written consent must be:
sms_opt_in_at field and the activity-log attachment system are designed for this)The Service's sendSms edge function will refuse to dispatch any message addressed to a lead whose sms_opt_in_at field is null. Bypassing this check (by sending from outside the platform, manipulating the database directly, or any other method) is a material breach of these Terms and may expose Client to TCPA liability of $500 to $1,500 per violation plus attorneys' fees.
21.3 Opt-out is immediate and permanent. When a recipient replies STOP, UNSUBSCRIBE, CANCEL, END, or QUIT, the Service immediately marks that lead with an sms_opt_out_at timestamp. Once that timestamp is set, the platform will reject any further SMS send to that phone number from Client's account. Restoring opt-in after a STOP requires direct database intervention by MyAgentFlow staff and is granted only on receipt of fresh, documented written consent from the recipient that meets the requirements of Section 21.2. Client may not request restoration on behalf of a recipient who has not personally provided new consent.
21.4 Required disclosures in every message. Every outbound SMS sent through the Service must include, either directly or through the platform's automatic footer injection (sendSms.ensureStopFooter()):
Client may not disable, strip, or bypass the automatic STOP footer that the Service appends to outbound messages. Doing so is a material breach.
21.5 HELP keyword response. A recipient replying HELP receives an automated response from the Service identifying Client and providing Client's contact information. Client is responsible for ensuring the contact information on their profile is accurate.
21.6 Quiet hours. The Service blocks outbound marketing SMS between 9:00 PM and 8:00 AM local time per the TCPA. Transactional messages (PDF delivery for a just-requested lead magnet, appointment confirmations, two-factor authentication codes) are exempt. Client may not attempt to circumvent the quiet-hours block.
21.7 Content restrictions. Client may not send through the Service any SMS that:
MyAgentFlow may suspend Client's SMS access without notice if Client violates this section. Repeated or severe violations may result in termination of the Service under Section 16.
21.8 Audit and recordkeeping. Every outbound and inbound SMS is logged with the message body, recipient, send timestamp, delivery status, and the campaign or template the message originated from. Logs are retained for the lifetime of Client's account and are made available to Client in the Service. In the event of a TCPA complaint, carrier inquiry, or regulatory investigation, MyAgentFlow may produce these records to the relevant party. Client is responsible for maintaining their own records of opt-in consent that the Service cannot directly capture (e.g., in-person verbal consent, paper consent forms).
21.9 Indemnification for SMS violations. Notwithstanding the general indemnification clause in Section 15, Client specifically agrees to defend, indemnify, and hold harmless dun4u Services LLC and our messaging carriers (including Twilio, Inc.) from any claim, demand, fine, penalty, judgment, or attorneys' fees arising from Client's breach of Section 21, including but not limited to TCPA claims, state-level Mini-TCPA claims, FCC enforcement actions, or carrier de-listings. This indemnification survives termination of these Terms.
21.10 SMS fees. SMS sending incurs per-message costs paid to the Carrier. These costs are either (a) included in Client's subscription plan up to a stated monthly volume cap, or (b) billed separately as a metered line item, depending on the plan. Plan-specific pricing is disclosed at Settings → Plan & Billing and on the public pricing page.
21.11 Suspension or revocation of SMS capability. MyAgentFlow may suspend Client's SMS sending capability — separately from the rest of the Service — if (a) a carrier de-lists or sanctions Client's assigned number, (b) Client's opt-out rate exceeds carrier-tolerated thresholds, (c) Client violates Section 21.7, (d) Client's A2P registration lapses or is revoked, or (e) Client fails to pay SMS-specific fees. Suspension of SMS capability does not automatically suspend the rest of the Service. Reinstatement requires resolution of the underlying issue and may require fresh A2P vetting.
22.1 Your compliance responsibility. You are solely responsible for understanding and complying with all federal, state, and local laws, regulations, professional licensing rules, brokerage policies, and MLS rules that apply to your real estate practice, the geographic markets in which you operate, and the channels through which you communicate with leads, customers, and the public. This includes — without limitation — the federal CAN-SPAM Act (15 U.S.C. §§ 7701–7713), the Telephone Consumer Protection Act (TCPA), the Real Estate Settlement Procedures Act (RESPA), the Fair Housing Act, the Equal Credit Opportunity Act, state real estate commission advertising and licensing rules (including any required disclosures of brokerage name, address, phone number, and license number), state UDAP / consumer protection statutes, state-level Mini-TCPA and state anti-spam laws, MLS membership and listing-display rules, your sponsoring or supervising brokerage's policies and procedures, and any local ordinances that apply to in-person or electronic real estate solicitation.
22.2 No legal or compliance advice. The Service provides tools, templates, automation, and informational content designed to support real estate marketing and operations. The Service is not a substitute for legal counsel, licensed compliance review, or guidance from your brokerage. Nothing surfaced by the Service — including AI-generated content, template-provided copy, in-product banners, error messages, “required” field markers, gates that block sends or publishes, or written guidance from MyAgentFlow personnel — constitutes legal advice. Where MyAgentFlow surfaces information about a regulatory requirement (for example, a postal-address gate to support CAN-SPAM Act compliance, or a TCPA opt-in gate for SMS), that information is intended as an operational guide reflecting our good-faith understanding of common requirements; it does not relieve you of the responsibility to verify the specific requirements that apply to your circumstances with qualified legal counsel.
22.3 Brokerage and managing-broker rules. Your sponsoring or supervising brokerage may impose advertising, branding, content-approval, retention, or supervision requirements above and beyond what state law or MyAgentFlow requires. Compliance with those brokerage-specific rules is solely your responsibility. The Service may surface or expose your brokerage information — including brokerage name, address, phone, and license number — in email footers, landing-page footers, lead-magnet PDFs, and similar artifacts; the accuracy of the data you provide is your responsibility, and any required brokerage review, approval, or supervision of content generated, sent, or published through the Service is your responsibility to obtain.
22.4 State-by-state and jurisdictional variation. Real estate advertising rules, license-display rules, opt-in requirements, fair-housing safe-harbor language, and the legal definition of “commercial email” or “regulated advertising” vary by state and by jurisdiction. The Service makes reasonable efforts to surface common-denominator compliance behavior — for example, gating commercial email sends on the presence of a physical postal address — but cannot account for every state's nuances or for changes in the law. If you operate in multiple states, you are responsible for verifying that content generated, sent, or published through the Service meets each jurisdiction's requirements before transmission.
22.5 Compliance inquiries to MyAgentFlow. We accept compliance-related inquiries — including but not limited to (a) requests to review or remove specific content that recipients have flagged as non-compliant, (b) carrier or regulatory inquiries about messages sent through the Service, (c) requests to add or update brokerage-required disclosures or footers, (d) requests for documentation of platform-level controls (audit logs, consent records, opt-out records, dispatch logs), and (e) coordination on responses to regulatory enforcement actions — at compliance@myagentflow.app.
We aim to acknowledge compliance inquiries within five (5) business days. Urgent regulatory or carrier inquiries should be marked URGENT in the subject line for expedited triage. The compliance@myagentflow.app address is for compliance-related coordination only; general account support continues to be routed through Settings → Contact Us, general legal questions go to legal@myagentflow.app, and privacy-rights requests go to privacy@myagentflow.app.
22.6 Survival. The obligations in this Section 22 survive termination or expiration of these Terms with respect to any content, messages, or campaigns Client generated, sent, published, or transmitted through the Service while the Service was active.
Questions about these Terms? Contact us:
By using MyAgentFlow, you confirm that you have read, understood, and agreed to these Terms of Service.